Please read these Terms & Conditions carefully before accessing or using cuci711. By registering an account or placing any wager, you confirm that you have read, understood, and agreed to be bound by the terms set out on this page.
You must be aged 21 or above and accessing the platform from a jurisdiction where online gambling is not explicitly prohibited to create and maintain a cuci711 account.
All bonus offers are subject to specific wagering requirements, game contribution rates, maximum bet caps, and expiry windows. Read each promotion's T&C before claiming.
We support Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank and crypto (USDT TRC20). Withdrawals are subject to KYC verification prior to processing.
You are solely responsible for maintaining the confidentiality of your login credentials. cuci711 cannot be held liable for unauthorised access resulting from password sharing or negligence.
Bonus abuse, multi-accounting, use of automated betting tools, and any attempt to manipulate game outcomes are strictly prohibited and will result in immediate account suspension.
cuci711 is committed to responsible gaming. Players may set deposit limits, cooling-off periods, or request permanent self-exclusion at any time through account settings or support.
Welcome to cuci711, an online casino and sports betting platform operated under an international gaming regulatory licence. These Terms & Conditions ("Terms") govern all access to and use of the cuci711 website, mobile application, and any associated gaming services (collectively, the "Platform").
cuci711 is committed to providing Malaysian players with a secure, fair, and entertaining online gaming environment. Our Platform is designed primarily for users based in Malaysia, and we have tailored our services — including support for local payment methods such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong Bank — to meet the expectations and preferences of our player community across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond.
By accessing the cuci711 Platform, creating an account, making a deposit, or placing a wager, you represent and warrant that you have read, understood, and agreed to be bound by these Terms in their entirety, together with our Privacy Policy and any additional rules or guidelines applicable to specific games or promotions as published on the Platform from time to time.
In these Terms, the following definitions apply unless the context otherwise requires:
To register and maintain an Account on cuci711, you must satisfy all of the following eligibility criteria at the time of registration and at all times thereafter:
To register an Account, you must complete the registration form on the cuci711 Platform and provide accurate, current, and complete information including your full legal name, date of birth, residential address, and valid contact details. You are obligated to maintain and promptly update your account information to keep it accurate and complete at all times.
You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your credentials with any third party. cuci711 will not be liable for any loss or damage arising from your failure to maintain the confidentiality of your credentials or from any unauthorised access to your Account resulting from your own negligence or misconduct.
If you suspect your Account has been accessed without your authorisation, you must notify cuci711 immediately via our 24/7 live chat support or by emailing our support address. We strongly recommend enabling two-factor authentication (2FA) through your Account security settings.
Each individual may hold only one registered Account. Duplicate accounts are prohibited. If we identify multiple accounts attributed to the same individual — based on shared device identifiers, IP addresses, payment methods, or personal details — we reserve the right to close all associated accounts, forfeit all balances, and permanently ban the individual from the Platform.
cuci711 is required under its international gaming licence obligations to carry out identity verification on all registered accounts prior to processing withdrawals and on a periodic basis thereafter. This process is commonly referred to as Know Your Customer or KYC.
You may be required to submit one or more of the following documents at our request:
Failure to provide satisfactory KYC documentation within a reasonable period upon request will result in the suspension of withdrawal privileges and may lead to Account closure. cuci711 reserves the right to withhold funds pending satisfactory verification.
cuci711 accepts deposits via the following payment methods: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (Financial Process Exchange), direct bank transfer via Maybank, CIMB, Public Bank, Hong Leong Bank, and RHB Bank, as well as cryptocurrency deposits via USDT TRC20. The availability of specific payment methods may vary from time to time and is subject to change without prior notice.
The minimum deposit amount is RM30 for most payment methods. Minimum amounts for specific methods may vary and are displayed on the Deposit page at the time of transaction. cuci711 does not charge a fee for standard deposits; however, cryptocurrency deposits are subject to applicable blockchain network fees payable by the depositing party.
Deposits via e-wallets (Touch 'n Go eWallet, Boost, GrabPay) and DuitNow/FPX are typically credited to your cuci711 Balance instantly or within a few minutes. Cryptocurrency deposits via USDT TRC20 are credited following 1–2 blockchain confirmations, which typically takes between 15 and 30 minutes depending on network congestion.
You warrant that all funds deposited into your cuci711 Account are your own lawfully obtained funds and are not derived from any unlawful or criminal activity. cuci711 reserves the right to conduct source-of-funds checks as part of its anti-money laundering (AML) compliance obligations.
Withdrawals are available only to verified Players who have completed the KYC process in full. Players who have not completed identity verification may deposit and play, but withdrawals will be withheld until verification is satisfactorily completed.
cuci711 aims to process withdrawal requests within the following timeframes following internal approval:
Processing times are subject to bank and payment partner operating schedules. Requests submitted during peak periods, public holidays, or where additional compliance review is required may take longer. cuci711 makes no absolute guarantee of processing within a specific timeframe.
Withdrawals will be processed to the same payment method used for the deposit where possible, as part of our anti-money laundering and fraud prevention obligations. cuci711 reserves the right to require additional verification prior to processing a withdrawal to a different method.
Withdrawals of funds derived from bonus promotions are subject to the wagering requirements and maximum cash-out limits applicable to the relevant promotion. Players must ensure all applicable wagering requirements are met prior to requesting a withdrawal of bonus-derived funds.
All bonuses, free bets, cashback offers, and promotional credits offered by cuci711 are subject to specific terms and conditions published alongside each individual promotion. In the event of any conflict between the general bonus terms in this Section and the specific terms of an individual promotion, the specific terms of that promotion shall prevail.
Unless otherwise stated, bonus funds must be wagered a specified number of times ("the Wagering Requirement" or "Rollover") before any associated winnings may be withdrawn. For example, a 15x rollover on a RM100 bonus requires RM1,500 in total qualifying bets before withdrawal eligibility is granted.
While a bonus is active and its wagering requirement has not been cleared, the maximum permitted bet per round or per game is RM50 unless explicitly stated otherwise in the specific promotion terms. Placing bets in excess of the maximum bet limit while a bonus is active may result in the forfeiture of the bonus and any associated winnings.
Not all games contribute equally to clearing a wagering requirement. As a general guide: slots typically contribute 100%, live dealer games 10%–20%, and certain table games may contribute 0%. Specific game contribution rates are listed in the individual promotion terms or available from our support team.
Bonuses that are not claimed within the stated claim window, or whose wagering requirements are not met within the stated validity period (typically 7, 14, or 30 days from the date of credit), will expire and be removed from the Account without replacement.
cuci711 employs automated and manual monitoring systems to detect and prevent bonus abuse, including but not limited to: creating multiple accounts to claim bonuses more than once, exploiting casino game mathematical properties to clear wagering requirements at reduced risk, and co-ordinating with other players to achieve similar ends. Any Account found to be engaged in bonus abuse will be suspended, all bonuses forfeited, and any withdrawals may be reversed pending investigation.
All bets placed on cuci711 are subject to the specific rules of the game or market on which the bet is placed. Sports bets are additionally governed by our Sports Betting Rules, which are available on the Platform.
cuci711 reserves the right to void bets or game rounds in the following circumstances, without limitation:
In the event of a voided bet, the staked amount will be returned to the Player's Account. cuci711's decision on the voiding of bets is final.
The following conduct is strictly prohibited on the cuci711 Platform and may result in immediate Account suspension, permanent ban, and/or forfeiture of all balances:
All content on the cuci711 Platform, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of cuci711 or its content suppliers and is protected by applicable international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. You must not reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the Platform without our express written consent.
To the fullest extent permitted by applicable law, cuci711 shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill, arising out of or in connection with your use of or inability to use the Platform or any content, product, or service made available through the Platform.
cuci711's total aggregate liability to you in respect of any claim arising under or in connection with these Terms shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.
cuci711 does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. We make no representations as to the accuracy, completeness, or reliability of any information on the Platform.
cuci711 is committed to responsible gambling and to protecting vulnerable Players. We provide the following tools and resources, accessible directly from your Account settings:
We strictly enforce our 21+ age policy. Gambling is intended as a form of entertainment and should never be viewed as a source of income or a means of recovering financial losses. If you believe your gambling may be becoming problematic, we encourage you to seek assistance. Please visit our dedicated Responsible Gambling page for further resources.
You may close your Account at any time by contacting our 24/7 support team via live chat. Upon closure, any Real Money Funds remaining in your Account will be processed for withdrawal to your verified payment method, subject to any applicable pending wagering requirements. Bonus Funds will be forfeited upon Account closure.
cuci711 reserves the right to terminate or suspend your Account at any time, with or without prior notice, in the following circumstances, including but not limited to:
Where termination is for cause, cuci711 reserves the right to withhold some or all funds pending investigation and may forfeit balances in accordance with applicable regulatory requirements.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which cuci711 holds its gaming licence. Any dispute arising out of or in connection with these Terms shall first be referred to cuci711's internal disputes resolution process.
To initiate a dispute, Players must submit a written complaint to our support team. cuci711 will acknowledge receipt within 5 business days and aim to resolve the matter within 30 business days. Where a dispute cannot be resolved internally, it may be referred to the relevant licensing authority's dispute resolution mechanism.
cuci711 reserves the right to modify, update, or replace any part of these Terms at any time. Where changes are material, we will endeavour to provide reasonable advance notice by posting a notice on the Platform or by direct communication to your registered email address.
Your continued access to or use of the cuci711 Platform following the posting of revised Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and request Account closure.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact our support team through the following channels:
For responsible gambling support and self-exclusion requests, please visit our dedicated Responsible Gambling page, which contains full details of the tools available to you and additional third-party support resources.
Questions? We're Here
If anything in these Terms is unclear, our 24/7 Malaysian support team is ready to explain it in plain language. You can also visit our FAQ page for quick answers to common questions.